Shipping Policy

Shipping Policy

EyeCenta assures the Customer that we are doing our best to provide an authentic and efficient service that can deliver packages faultlessly and on time by our delivery partners. Just place the order and leave the rest to us.

Delivery basically within 24-72 Hours of Ordering (Unless circumstance that is out of our control).

We will deliver ordered items to the exact address provided for delivery. Please ensure your address is up to date. We will not be liable for any outcome that results from an incorrect address provided. In the case of an inaccurate address, the Customer will be responsible for any additional delivery charges and possible delay in delivery time.

The Customer acknowledges that it may be required by the Seller to provide proof of address and identification, for instance a National ID, prior to delivery being made.

In-Store Pickup

If you would like to pick up your order in our stores, there will be no charge.

In any case of questions or concerns please do not hesitate to contact our customer service at or +254-709-709-000